Refund and Cancellation Policy

Welcome to OnGoRides, your trusted taxi booking service for Mumbai local travel, airport transfers, and outstation rides. We understand that travel plans may change due to personal, business, or emergency reasons. To maintain fair service for customers and drivers, we have created a transparent Refund & Cancellation Policy.

This policy applies to bookings made for:

• Local city rides in Mumbai
• Airport pickup and drop services
• Outstation taxi travel
• One-way cab bookings
• Corporate and special travel bookings

By booking a ride with OnGoRides, customers agree to the terms below.

Our Commitment

We aim to provide:

• Fair cancellation terms
• Clear refund conditions
• Smooth rescheduling support
• Transparent communication
• Reliable customer assistance

Booking Confirmation Policy

A booking is confirmed when:

• Customer shares complete travel details
• Vehicle is available
• Required advance payment is received (if applicable)
• Confirmation is issued by our team

Unconfirmed inquiries are not treated as final bookings.

Types of Booking Cancellations

1. Customer Cancellation

When customer chooses to cancel the ride.

2. Company Cancellation

When OnGoRides cancels due to operational or unavoidable reasons.

3. Emergency Cancellation

When booking is affected by weather, traffic restrictions, strikes, or force majeure events.

Local Mumbai Ride Cancellation Policy

For city rides within Mumbai:

Early Cancellation:

• If cancelled before dispatch, charges may not apply.

Standard Cancellation:

• If cancelled after vehicle assignment, nominal charges may apply.

Last-Minute Cancellation:

• If driver reaches pickup point, waiting or cancellation fees may apply.

Airport Ride Cancellation Policy

Airport rides require time-sensitive planning.

Customer Cancellation:

• Early cancellations may be flexible.
• Last-minute cancellations may incur charges.

Flight Delay / Changes:

Customers should immediately inform us about:

• Flight delays
• Terminal changes
• Arrival time changes

This helps avoid unnecessary charges.

Outstation Ride Cancellation Policy

Outstation bookings involve route planning and vehicle blocking.

Advance Cancellation:

• Partial or full refund may be possible depending on notice period.

Same-Day Cancellation:

• Charges may apply.

After Driver Departure:

• Fuel and operational costs may be deducted.

One-Way Ride Cancellation Policy

One-way routes are scheduled based on trip planning.

Terms:

• Early cancellation may be low cost.
• Last-minute cancellation may lead to partial refund only.

Advance Payment Refund Policy

Certain bookings may require advance payment.

Refund Rules:

• Eligible refund depends on booking type and cancellation timing
• Reservation charges may be deducted
• Same-day cancellation may not qualify for full refund

Refund Time:

Refund processing may require a reasonable business period.

No-Show Policy

A no-show occurs when:

• Customer is unavailable at pickup point
• Customer does not answer calls
• Customer fails to arrive within waiting time

In Such Cases:

• Booking may be cancelled
• Waiting charges may apply
• Refund may not be available

Waiting Charges Policy

Local Rides:

Limited complimentary waiting may apply.

Airport Pickups:

Reasonable waiting may be provided depending on flight updates.

Extra Waiting:

Additional waiting time may be chargeable.

Rescheduling Policy

Instead of cancellation, customers may request changes.

Changes Allowed (subject to availability):

• Pickup time
• Pickup date
• Drop destination
• Vehicle category

Company Cancellation Policy

OnGoRides may cancel due to:

• Vehicle breakdown
• Driver emergency
• Safety concerns
• Extreme traffic restrictions
• Natural events or emergencies

Support in Such Cases:

• Alternate vehicle may be arranged
• Ride may be rescheduled
• Eligible refund may be processed

Force Majeure Conditions

Unexpected situations beyond control may affect bookings:

• Heavy rainfall
• Flooding
• Curfew
• Political restrictions
• Road closures
• Natural disasters

Refunds or flexibility may vary case by case.

Customer Responsibilities

To avoid cancellation issues, customers should:

• Share correct booking details
• Remain reachable by phone
• Be ready at pickup time
• Inform delays quickly
• Confirm route changes in advance

Peak Season / Festival Policy

During holidays, festivals, weekends, or heavy demand periods:

• Vehicle availability may be limited
• Advance payment may be mandatory
• Cancellation deductions may be higher

Early booking is recommended.

Corporate & Bulk Bookings

Corporate travel or multiple vehicle bookings may have customized cancellation terms depending on agreement.

Refund Method

Refunds may be processed through:

• Original payment mode
• Bank transfer (if required)
• Credit adjustment for future booking (case dependent)

Misuse Policy

Repeated false bookings, misuse, or no-show behavior may result in refusal of future service.

Please share:

• Name
• Travel date
• Pickup point
• Booking details

Policy Changes

OnGoRides reserves the right to revise this Refund & Cancellation Policy at any time without prior notice.

Updated versions may replace previous terms.